Return and Refund Policy
At www.marutitextilez.com, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we’re here to help. Change of mind not applicable
Returns
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Eligibility:
- Items must be in the same condition as when you received them.
- A return request must be made within 14 days from the date of delivery.
- To process a return, you must provide a video proof showing the item in its original condition.
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Process:
- To initiate a return, please contact our customer service team at info@marutitextilez.com or whatsapp – +94-721134335 with your order number and the video proof of the item.
- Once your return is approved, we will provide you with instructions on how to send the item back to us.
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Shipping:
- Domestic Customers: We cover the return shipping costs for domestic customers.
- Overseas Customers: Overseas customers are responsible for the return shipping costs.
Exchanges
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Eligibility:
- Exchanges are available for items that are returned in their original condition with video proof.
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Process:
- To request an exchange, please contact our customer service team at info@marutitextilez.com or whatsapp – +94-721134335 with your order number and the video proof of the item.
- Once your exchange is approved, we will provide instructions for sending the item back to us.
- Upon receiving and inspecting the returned item, we will send out the replacement item.
Defective or Damaged Items
- If you receive an item that is defective or damaged, please contact us immediately at info@marutitextilez.com or whatsapp – +94-721134335 with your order number and a video proof of the defect or damage. We will provide instructions on how to return the item.
Non-Returnable Items
- Certain items may not be eligible for return or refund. These items will be clearly marked on the product page.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
- Email: info@marutitextilez.com
- Whatsapp: +94-721134335
Thank you for shopping with Maruti Textiles!
